Suncoast Vinnie's Auto Collision

Andy Harkness 6 months ago

I rated Vinny’s Auto as a 2 out of 10 (unsatisfactory) due to several issues that I experienced. When I dropped the car off, I informed the shop of a inconsistent mechanical banging sound that was happening when the car was started after the accident . I also told them that since the accident, the car would pull hard to the right. They informed me that they would have the car aligned-which I see no record of. Wade called me to inform me that a sub contracted mechanics shop informed them of the inconsistent loud banging sound when the car was started-which they were very concerned with. Wade then proceeded to tell me that the shop recommended an oil change, but I would have to pay for it out of pocket. This did not correct the problem. Wade then called me to tell me the repair of the car was completed and I should come pick it up. I was not allowed to inspect the vehicle repairs until after I paid the $500 and the $100+ for the oil change that the mechanic insisted was necessary to troubleshoot the mechanical banging sound. Once I inspected the car, I observed that the fog lights were not operational nor was the remote car start system. The staff was somewhat annoyed that I c

toni wright 11 months ago

Wade was polite and professional.I had all the faded trim replaced on my 2016 Honda crv .The work was done on time and the car looks great,they even straightened out a crooked tail light. Excellant service .

Scott O'Malley a year ago

We worked with Vinnie's to have our car fixed after a significant crash. I wish I could give the team 10 stars! They helped us work with the insurance company (who tried to total our car even though it was not necessary, just more convenient for *them*), and the team at Vinnie's fixed the car during the holiday season. Beyond that, it was a stressful situation for us and Keith provided guidance and patience the entire time. We will be referring Vinnie's to anyone in need of assistance. And to top it all off - the work is impeccable. Seriously, I cannot recommend this shop enough. This is the personal, attentive, excellent service you expect from a locally-owned shop. There's no doubt in my mind that we would have had to to total the car at a loss if we went to a dealership. Thanks guys! Hope you have a great year and I hope others find you.

Marsha Singleton 2 years ago

EXTREMELY disappointed by the negative customer service displayed by employee Wade. I recently experienced a medical emergency which resulted in damage to my car. I was a customer in 2022 spending almost $4,000.00 due to hurricane damage. I elected to pay cash opposed to utilizing my insurance. The gentleman that assisted me in 2022 was very cordial, professional and pleasant. While waiting for my estimate there was another gentleman in the office and we engaged in small talk anout the events of the hurricane etc....very nice gentleman whom I learned later was the owner. (Vinnie) My car was done in a timely manner and I was very happy with the results. I raved to everyone about both the quality of work and the superb customer service I received. This week when I took my car in it was a totally different vibe from an employee by the name of Wade. He was very short with me, but I could see he was busy so I dismissed it. WADE was to call me the next day with a quote which I did not receive. I called the following day and he told me he would call me by 3 the next day and if he didn't, for "me" to call him. I called him after 3 the next day, and could hear him tell the person

Monica Firely 4 years ago

Wade is the kind of professional who is so easy and pleasant to interact with that you almost forget to notice how exceptionally good he is at his job. Vinnie's repaired my damaged vehicle quickly, expertly, surprisingly inexpensively (!), and with a measure of kindness that means a lot to someone likely stressed out about their car accident. The expert technician did a fantastic job as well! I am really grateful to this business and can't recommend it highly enough.